Ortho Monitoring Terms of Service
Medical disclaimer. Ortho Monitoring AI supports communication between patients and their orthodontist. It does not diagnose, treat or replace an in-person examination. AI observations are decision support for a qualified clinician and may be wrong. Every treatment decision is made by your orthodontist. In an emergency, such as severe pain, swelling, bleeding or difficulty breathing, contact your clinic or local emergency services immediately; do not wait for a reply in the app.
1. The service
Ortho Monitoring AI lets orthodontic and dental clinics monitor patients remotely. Patients submit guided photos and check-in answers through the Android app; clinic teams review them in the web app at app.orthomonitoringai.com. By creating an account or using the app, you agree to these terms and to our Privacy Policy.
2. Clinic accounts
- Only registered dental professionals, or staff acting under their supervision, may create or use a clinic account. The registering doctor confirms their details and professional registration are accurate.
- The clinic is responsible for its patients' care, for obtaining valid consent (including a parent's or guardian's consent for minors), for the accuracy of the information it enters, and for the actions of its staff accounts.
- The clinic is responsible for the patient information it manages and uses the service to process it on its behalf. The clinic must keep medical records as the law requires and must answer patients' requests about their records.
- Keep passwords confidential and tell us at once about any unauthorised access.
3. Fees
- All prices are in Pakistani rupees (PKR). Registration is free and has no onboarding fee.
- Clinics on the Free package receive their first patient activation free. After that, and on all plans, each patient's app activation costs a one-time PKR 3,000, paid through JazzCash before the patient's app login can be issued.
- Custom plans for larger practices are billed as agreed with us in writing. Prices on our website may change; changes do not affect fees already paid.
- Activation fees are non-refundable once the patient's app login has been issued, except where the law requires otherwise or the fee was charged in error.
4. Patients
- Your clinic creates your account and gives you your login. Use the app only for your own treatment and keep your password private.
- Follow your orthodontist's instructions. Do not change aligners, stop treatment or ignore symptoms because of anything shown in the app without your orthodontist's approval.
- Replies are not instant. The app is not an emergency service.
5. Acceptable use
Do not misuse the service: no uploading unlawful or unrelated content, accessing another person's records, attempting to break security or overload the service, or reverse-engineering the app except as the law allows.
6. Availability and changes
We work to keep the service available and secure but do not guarantee it will be uninterrupted. We may improve or change features. We will give clinics reasonable notice of changes that materially reduce the service.
7. Liability
To the extent the law allows, we are not liable for clinical decisions, for missed or delayed reviews, or for indirect or consequential loss. Our total liability to a clinic for any claim is limited to the fees that clinic paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
8. Ending your account
You may stop using the service at any time; see how to delete an account. We may suspend accounts that breach these terms or put patients at risk.
9. Law
These terms are governed by the laws of Pakistan. The courts of Pakistan have jurisdiction over any dispute.